Classy

Classy offers a variety of fundraising products for nonprofit organizations, allowing them to create branded crowdfunding and peer-to-peer campaigns, donation pages, and sell ticketed events.

All work is under a strict NDA, please contact me to discuss my work at Classy.


Role: Senior UX/UI Designer   

 
 
 
 

Classy Manager

 

As a Senior Product Designer at Classy, I contributed to the release of features for the Classy Manager product, an application that helps nonprofits manage campaign activity, create transaction reports and keep track of supporter data.

Some of the features I worked on include:

  • Account Creation (Login + Sign Up)

  • Onboarding (Customer’s first use of Classy Manager)

  • Payment Processor Setup (Self-service set up of processors to accept donations)

  • Extension Management (ie. MailChimp, Classy for Salesforce)

  • Advanced Permissions (Allowing users to create users and custom permission roles)

  • Billing Settings (Integrating Zuora data to display subscription details)

 
 
 

Design System

 

One Product, Multiple Experiences
Since it’s creation, Classy’s Fundraising Suite has continued to scale at a really fast pace. As it happens with any startup, many parts of the experience were built by different teams, in different code environments and at different times of the company’s history. As a result, Classy’s products have continued to evolve separately from each other and even when each experience is deeply interconnected to each other, some parts of the journey are still deeply fragmented.


The Project to Unite Them All
In 2019, I had the incredible opportunity to lead the design system project in hopes to consolidate the end-to-end customer experience. One of the most exciting parts of the project was to have the opportunity to bring the design and engineering teams closer together. In a world where things are changing by the hour and teams have to ship, ship, ship — the design system project was adopted by a lot of members of both the design and engineering teams as a true passion project, giving everyone the opportunity to take true ownership over the user experience that was released to our customers.

As we continued to build our design system, did so with a high emphasis on not only improving the usability of the product as a whole but also bringing web accessibility at the forefront of the experiences we built from that point on. Read about our journey here.

 
 

Team

 

During my time at Classy, I also focused on scaling design team best practices and evangelize design across the company by leading team initiatives such as:

Team Critiques
When I worked at Classy, the design team is composed of brand designers, who worked on product marketing and collateral, and product designers, who worked on core products and the release of features. Establishing a cadence for regular team critiques were critical for both teams to connect and continue to work towards the unification of all of all digital experiences across ecosystems.

Creative Workshops
The creative workshop series started as a monthly event where each of our team members got the opportunity to host a workshop and teach the entire team a skill they learned or share resources to make our work better. The creative workshops empowered our team to foster a culture of sharing and constant learning.

Usability Testing
During my time at Classy, the product design team worked towards formalizing the research process. I got the opportunity to contribute to our efforts by providing a standardized test plan and script that helped us run consistent usability tests across projects.

Workshop Facilitation
As we moved towards becoming a design-driven company, I had the opportunity to introduce our cross-functional teams to a variety of design thinking principles and UX practices such as Customer Journey Mapping and Service Blueprinting to help solve design problems in a more holistic and informed way.